At Weaver Energy, we know you have questions about deliveries, payments, service, and emergency situations. Use the sections below to find quick answers, or call us anytime if you need assistance.
Jump to: Fuel Orders & Deliveries | Payments & Pricing | Heating Oil Emergencies | Equipment & Maintenance | Service Area
🚚 Fuel Orders & Deliveries
Q: What is your minimum delivery?
A: Our minimum order quantity is:
- Heating oil & off-road diesel: 100 gallons (150 gallons recommended for best price).
- On-road diesel & gasoline: 100 gallons.
- Kerosene: 150 gallons.
Q: Do you offer automatic delivery?
A: Yes! We calculate your delivery schedule based on past usage and local weather.
Q: When will I receive my delivery?
A: Fuel deliveries (like heating oil) are guaranteed within one week under normal weather and operational conditions.
Q: Can I get an emergency delivery?
A: Yes. Current residential heating oil customers can request an emergency delivery for an additional fee.
Q: Do I need to be home when my delivery is made?
A: Not usually. The driver just needs access to your tank. A one-time inspection is required before your first delivery.
Q: What types of tanks do you fill?
A: We fill:
- Residential & commercial heating oil tanks
- Underground tanks
- Skid tanks
- Worksite equipment & fleet vehicles ⚠️ We do not fill totes or 55-gallon drums.
Q: Why didn’t I receive all the gallons I ordered?
A: Most often it’s because your tank’s usable capacity is less than its full size (e.g., a 275-gallon tank usually holds ~256 gallons safely). Drivers must stop filling once the vent alarm signals the tank is full.
💳 Payments & Pricing
Q: Do you offer budget payment plans?
A: Yes! Our Smart Pay Plan lets you make one standard monthly payment for the year.
Q: How can I pay for my order?
A: We accept:
- Cash (at our office)
- Money Orders
- Visa, MasterCard, Discover, American Express
- Checks (for credit-approved accounts)
Q: When will I be charged for my delivery?
A: – Credit/debit orders: charged when you place your order.
- Fill-ups: card is authorized for total tank capacity, then charged for actual gallons delivered.
Q: How can I find the current price of fuel?
A: Request a quote:
(Include your zip code & approximate gallons.)
Q: Are there other fees?
A: No hidden fees. You pay only:
- Gallons delivered × price per gallon
- Applicable taxes
Q: If the price goes up before my delivery, do I pay more?
A: No. Once you place your order, your quoted price is locked in. ✅
Q: How do I know my payment data is secure?
A: Weaver Energy is PCI compliant and uses encrypted servers. No credit card data is stored on our computers.
🔥 Heating Oil Emergencies
Q: I am out of heating oil and have no heat. What should I do?
Follow these steps to stay safe until delivery:
- ✅ Close doors & windows to retain heat.
- 🔥 Use supplemental heat (fireplace, wood stove, space heater) safely.
- 🛠️ Check if the issue is something else (clogged filter, strainer, or nozzle).
- ⛽ Order delivery immediately and request emergency service.
- ⤴️ Add kerosene or diesel fuel (5–10 gallons) to your tank as a temporary solution.
Q: How many times can I push the reset button on my oil burner?
A: Only once. Pressing it multiple times can damage your system. ⚠️
Q: What is a “Prime & Start”?
A: If you run out of oil, air must be removed from the fuel line. Drivers can perform a Prime & Start during delivery for $25. (Access to your tank and system is required.)
🛠️ Equipment & Maintenance
Q: Do you offer service contracts?
A: Yes! Available for oil-fired boilers, furnaces, hot water heaters, AC systems, mini-splits, and heat pumps. Includes:
- One annual tune-up
- 15% discount on parts & service
Q: Is annual maintenance necessary?
A: Absolutely. Like a car, your system needs regular tune-ups to run efficiently and avoid costly repairs.
Q: What’s done during an annual AC maintenance?
- Check refrigerant charge (just 10% low = 20% less efficient!)
- Inspect electrical components
- Clear condensate drain line
- Lubricate moving parts
- Replace/clean filter
- Wash indoor & outdoor coils
- Check ductwork & thermostat
Q: What’s done during a heating system tune-up?
- Clean burner (electrodes, nozzle, fuel pump)
- Replace oil filter, air filter, burner nozzle
- Vacuum unit, chimney base & smoke pipe
- Test all safety/operating controls
- Record smoke & CO₂ tests
Q: How often should I change/wash my air filter?
A: Check monthly. Homes with pets should check more often.
📍 Service Areas
Q: Where does Weaver Energy deliver?
We deliver heating oil and fuels across Lancaster, Berks, and Chester counties, including:
Coatesville, Denver, East Petersburg, Ephrata, Elizabethtown, Lancaster, Lititz, Manheim, Millersville, Mount Joy, New Holland, Quarryville, Willow Street
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